Privacy Policy - Helamex

1. Introduction

Welcome to Helamex's Privacy Policy. At Helamex ("we", "our", "the Company"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to information we collect through our website www.helamex.com, our email communications, and our offline interactions, such as when you visit our physical store or communicate with our customer service.

2. Information We Collect

2.1 Personal Data

Personal data refers to any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name, and title.
Contact Data: includes email address and telephone numbers.
Communication Data: includes your preferences for receiving marketing from us and our third parties, and your communication preferences.

2.2 How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes personal data you provide when you:

Subscribe to our newsletter or publications;
Request information about our products or services;
Send us feedback or contact us.

Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To respond to your inquiries or requests.
To provide you with information, products or services that you request from us or which we feel may interest you.
To fulfill a legal or regulatory obligation.
To improve our website, products, and services.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

3.1 Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. If you have subscribed to our newsletter, you can opt-out of receiving these communications at any time by following the unsubscribe links on any marketing message sent to you.

4. Disclosure of Your Personal Information

We may share your personal data with the parties set out below for the purposes set out in section 3 above:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Tax authorities, regulators, and other authorities who require reporting of processing activities in certain circumstances.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or on the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following types of cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Your Legal Rights

Under applicable data protection laws, you have rights in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time.

If you wish to exercise any of the rights set out above, please contact us using the details provided in the contact section below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

9. Contact

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Helamex
3629 Palm Beach Blvd
Fort Myers, FL 33916
United States
Phone: (+1)239 353 0051
Email: contacto@helamex.com

Last updated: November 19, 2024